Customer Feedback
Mr and Mrs P Dilloway
We had a fantastic experience with the members of Robert Cooney. We were always able to contact someone and the manner of most of the staff was friendly and informative. The only thing I feel that could be improved is more viewing slots. Sometimes we couldn’t view the properties we had shortlisted for a good few days due to busy diary’s. I understand this does happen but it is the only matter that could be improved. Perhaps more diary slots and for longer for 2nd viewings would be helpful. Adam and Lucie are fabulous estate agents. They have been wonderful during the whole process.
M A Teale
The team at Robert Cooney are fantastic, it doesn’t matter who picks up the phone they are always up to speed with what’s happening with regard to viewings, offers and sales progress. They take time to understand your needs as a buyer and unlike some agents don’t bombard you with all properties on their books. I have used Robert Cooney for both the sales of my properties and to buy and I honestly cannot recommend them highly enough.
Mr and Mrs J James
We were looking to buy a house in the Taunton area since November 2018 and registered with all the agents in Taunton. By far the best have been Robert Cooney. Friendly, very professional, listened to us, understood what we were looking for, and were always pro active. We always felt that they were doing their utmost to help us. Highly recommended.
Mr Mrs Carrigan
Robert Cooney sold our house in 6 viewings. We would like to thank Stuart for finding a buyer for us so quickly and Sarah for going above and beyond to progress the sale and onward purchase. We would definitely recommend Robert Cooney.
Mr and Mrs G Smith
Thank you for you help and support.You answered all our questions as we haven't moved for many years
Mrs C Cottrell
“My husband and I went to Robert Cooney after having used a couple of other national estate agent chains with no results to speak of. The national chains did not offer the customer service, experience, and performance we expected for what we were paying. After switching to Robert Cooney it was a world of difference. We truly felt like they had our best interests at heart throughout the entire process. Moreover, throughout the process they were responsive, polite, friendly, and professional. You could tell that Robert Cooney didn’t have a high turnover of staff like the national chains do. With the national chains it seemed like many viewings were not capitalized on since an inexperienced and uninformed member of staff would be given the task and thus an opportunity was wasted. With Robert Cooney even Robert Cooney himself took the time to show our house to prospective clients and this made all the difference. It is important to remember that when you are selling a house, the estate agent is your representative. If you want to be represented in a responsive, polite, friendly, and professional way then choose Robert Cooney. We would unreservedly recommend Robert Cooney to our friends and family.”
M V Baker
Very happy with the service provided by Robert Cooney to sell my house. No hesitation in recommending them. Professional, reliable, good advice ... a great team! Thank you
Mr P Kirby
Excellent service from the team at Robert Cooney with regular updates and professional opinions on both pre and post marketing. Thanks for making the process as painless as possible.
Mr and Mrs J Foster
5 ***** star service. We couldn’t of asked for more , all the staff working for Robert Cooney remained professional, knowledgeable and aware of our case throughout the sale of our home. We would definitely recommend Robert Cooney for outstanding sales and after sales service.
Mr A Williams
Excellent response to what I thought was going to turn into a nightmare. I want to say thanks for your excellent professionalism! Thanks
Mr A Hookings
The process of selling our character farmhouse has been a long and difficult road for many reasons, made so much easier by Robert Cooney and his team. The professionalism and support provided throughout has been second to none. Even after we had accepted an offer, subject to contract, the followup service, provided, kept us fully informed of exactly where we were in the process. The standard of communication especially was always accurate, consistent and supportive. Thank you Robert Cooney.
Mr and Mrs P Matravers
The service from all at Robert Cooney was superb from start to finish. From the time when our property was valued to completion, the service from all was outstanding. We would not hesitate in recommending Robert Cooney and would definitely use again.
M J Bradshaw
Would have given 5 stars (based on contact with Matthew, Lucie and Kate) but was dissatisfied by attitude and actions of the so-called "sales progression" lady, Sarah...Was so dissatisfied following her involvement that I would hesitate to recommend your firm or use you again if to do so would involve this staff member. Otherwise, the courtesy, efficiency and professionalism of Matthew, Lucie and Kate were exemplary.
Mr and Mrs D Ibbs
I write to express our appreciation for the excellent service and attention shown by you and all your staff, during the quick and highly successful sale of our property. Having sold many properties over the course of my life, I can say that the attention to detail and service rendered has exceeded any previous transactions with other estate agents both here and in Australia, by s significant margin. We send our personal thanks to everyone who was involved in our property sale, starting with your own part in the valuation of our home, through to exchange of contracts with completion due next week.
Mr A Hitchcott
Very happy with my experience as they where very professional the whole time. They made sure to keep me up to date with all information which made me happy to know that I knew what was happening when it was happening.
Mr and Mrs T Pope
The house purchase was straightforward from viewing to completion. Support and advice readily available when required. We would always recommend to friends and family
Mr C Rogan
I recently bought a property where Robert Cooney acted as the seller's Estate Agent. As the buyer I was regularly kept up to-date with the progress of the sale with a good balance between pushing the sale along and not being felt pressured. All of the staff I talked to were professional and pleasant to deal with.
Mrs M Cartwright
From start to finish of my purchase of a flat through Robert Cooney, my experience was good. The agents were helpful and pleasant, were well informed, did not make me feel rushed when viewing, and never put any pressure on me. As often happens, at one stage there was a hitch at my end, but the agent handling this sale did wonders in calming the Vendor of the flat and all worked out well. I would recommend this firm.
Mrs C Palmer
Everyone was very helpful. My purchase wasn't straight forward because of an issue with the road not being adopted, staff worked hard to reassure me it was ok to proceed. You had to chase my solicitor a fair bit, sorry about that. We got there in the end. It was so nice going in to pick up my keys and be given a bottle of wine - thank you.
Mr and Mrs M Betsworth
Brilliant ,helpful but not pushy , Chris and Sarah both helped make it a less stressful house purchase
Mr and Mrs J Reed
We were very happy through negotiations, but quite stressed when they would not meet us at the property on completion day, as we did not know where your offices were. But all in all would use them again.
Latest News
Lettings & Management relocates
January 7, 2019Robert Cooney Lettings and Management has relocated to 1 The Crescent from Hammet Street and is now an even shorter walk from the Sales office in Corporation Street. The Lettings Team is delighted to be ensconced in their newly refurbished...
Read More
Contemporary New Office
June 13, 2017TAUNTON’S Robert Cooney estate agents has unveiled a contemporary new look following a six-figure investment in its Taunton office. The Corporation Street premises reopened after the 10 day refurbishment to unveil a striking digital-age office. The iconic wallpaper introduced over...
Read More