Privacy Policy

Our privacy policy covers the collection, use and disclosure of personal information that may be collected by us whenever you visit our website, call one of our offices and contract our services.

To ensure your privacy is protected, we adhere to the following policy

  • Collecting personal information
  • From time to time, your information may be passed to our approved agencies for customer research and analysis.

The results of such research and analysis are used purely to improve the levels of service we provide.

The information we collect

In order to respond to your requirements, when you register with this website or one of our offices we will need to know your name, email address, postal address and contact telephone number.

When we disclose your information

You may be contacted by email, telephone or post by our approved agencies to request feedback from you about our services and/or provide you with information about other products and services available through Robert Cooney.

How we protect your information

Robert Cooney is registered under the Data Protection Act and we take all reasonable care to ensure personal details are kept secure. You can be assured that any personal information we gather about you through this website will not be passed to any third party or organisation outside Robert Cooney, its divisions and approved business partners.

By submitting your information to us, you consent to its use, as set out in this policy. If at any time we change our privacy policy, such changes will be made on this page and dated.

If at any time you wish your personal data to be amended or removed from our records please use this link to manage your preferences your preferences, email taunton@robertcooney.co.uk or write to us at our Corporation Street address.

Lettings legal obligation/lawful basis

If you are a Landlord, Applicant, Tenant or Former Tenant we have a legal obligation to collect, retain and process your personal data as noted below in order to comply with the Money Laundering Regulations 2007, Immigration Act 2014, Housing Act 2004, S48 of the Landlord and Tenant Act 1987,  Deregulation Act 2015 and/or Landlord and Tenant Act 1985

Where you are required to disclose information due to some legal obligation, the processing will be lawful. An example of this would be tenancy deposit prescribed information. It is a legal requirement to provide the name, address, telephone, email and fax of the tenant where a deposit has been received in connection with an assured shorthold tenancy. The processing of this information (collecting on an application form for example) is lawful processing because it is a legal requirement to collect this information and insert it into the prescribed information to be signed by the tenant(s).

Consent is not required to collect this information but during collection, the privacy notice should explain this basis for processing. If you are processing on the basis of legal obligation, the individual has no right to erasure, right to data portability, or right to object.

When relying upon ‘legal obligation’ to process personal information, you are required to:

  • document your decision that processing is necessary for compliance with a legal obligation
  • identify an appropriate source for the obligation in question
  • include information about your purposes and lawful basis in your privacy notice.

We have a legal obligation to retain and disclose information under in order to comply with Money Laundering Regulations 2007 and the Immigration Act 2014 to comply with the Right to Rent requirement, the Housing Act 2004 in order to comply with deposit protection legislation.


A cookie is a piece of information, automatically generated when you register with or visit this website for the first time. The cookie is held on your device and enables us to recognise you when you log on again.

Because the cookie is held on your device, we are unable to recognise you if you visit our website from any device apart from the one you used to register or log on for the first time. This use of cookies does not result in the collection of any personal information about you, the use of your device or your use of the internet generally.

If you prefer not to have cookies enabled, from your internet browser window, select preferences or internet options, and change your cookie settings accordingly.


As previously stated, details of your email address will be stored securely together with any other information we hold about you. Your details will not be passed to any individual or organisation outside Robert Cooney without your consent.

Contacting us

Your views about this website, its terms, conditions and our overall levels of service are all important to us.

If you would like to contact us with any comments or feedback then please email taunton@robertcooney.co.uk or write to us at our Corporation Street address.

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